Best Buy

Jenifer Gillespie 2 months ago

Met at the door by a young girl that ask if we needed assistance and told her we needed to talk to the geek squad for a potential laptop repair. She then ask if we had an appointment to which we replied "no, we werent aware that an appointment is needed" and I said can we just go back and drop the laptop off and they can let us know when they can get to it? She said no you cant go back there without an appointment. Basically we were treated as if we were not allowed passed her for anything. We left, found somewhere that is likely more affordable, definetly more customer friendly and was able to fix the laptop and return it all within a few hours. Everything is now like new!! Definitely will not return to Athens Best Buy.

Molly Atkinson 4 months ago

Dylan was absolutely phenomenal. My husband and I had a return and he helped us and was so kind and knowledgeable! If you ever find yourself at Best Buy you should ask for Dylan! He is also very knowledgeable about dishwashers and any kitchen appliances. Thank you Dylan!! We will be back just because of your customer service and outstanding knowledge!

Ed Hampton 7 months ago

Went in and bought a $130 tv. Left with an $810 bill. Incredibly high add on costs for installation. Standard drywall install, over $300. They also charged $100 for "specialized surfaces" install. The dept manager told me that drywall was "specialized". I told him that would be for stone, rock, brick, fireplace etc. He challenged me on it. I told him to look it up. He did. He was wrong. Took me 30 minutes to get it taken off the bill. Then lost an additional week in waiting for install because he canceled the entire order to remove the $100 error. Check your receipts closely. I'm also paying $180/yr for the total rewards program. Supposed to have free 2 yr protection on all products. Was told i will pay. $29 deductible each occurrence. So yeah, its not free either The craziest add on is $70 to have the techs "set up" the tv to WiFi at your house and demo the tv. No thanks. Ridiculous

Mateusz Rzepka 8 months ago

Great experience because of the person who helped us buy a TV, Jarron Vaughn. He was awesome, explained every feature and helped us compare against other TVs to make sure we got exactly what we wanted without any form of pressure. He also helped us load the TV up and made sure we got a good deal. It's workers like him that make shopping enjoyable, I'd definitely go back there to buy another TV from him in the future because he is the man !

Daniel C. 11 months ago

Great Friendly Associates! They greet you and they ask if you need any assistance and questions you may have. i came to check out the Xbox price comparison. Definitely will be back soon! You've earned a 5 star from me. If it were 10 stars? You get 10/10 all the way.